AGB
Disclaimer:
The information provided on this website is intended for informational purposes only and is not meant to replace professional medical advice, diagnosis, or treatment. The content presented here is tailored specifically for individuals who identify as homosexual, but it is important to note that sexual orientation does not dictate one's nutritional needs or health requirements.
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General Information: The content on this website is based on general knowledge and research available at the time of writing. It is not exhaustive or comprehensive and may not be applicable to every individual's unique circumstances. Always consult with a qualified healthcare professional before starting any new supplement regimen or making significant changes to your current one.
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Personal Health Considerations: Each person's health status and individual needs can vary significantly. The information provided on this website is not intended to address specific medical conditions, allergies, or sensitivities. It is crucial to consult with a healthcare professional to evaluate your personal health situation and determine the suitability of any supplements mentioned on this website.
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Supplement Recommendations: The recommendations for supplements provided on this website are based on general knowledge and commonly accepted practices. However, individual responses to supplements can vary. It is essential to consider personal health factors, potential drug interactions, and pre-existing conditions when making decisions about supplementation. Consult a healthcare professional to determine what supplements, if any, are suitable for you.
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Product Information and Claims: The descriptions, claims, and statements made about specific products on this website are provided by the manufacturers or distributors and have not been evaluated by the relevant regulatory authorities. The inclusion of specific products does not imply endorsement or guarantee of their effectiveness or safety. Always read product labels, warnings, and directions before use, and consult with a healthcare professional if you have any concerns.
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External Links: This website may contain links to external websites for additional information or resources. These links are provided for convenience and do not signify endorsement or control over the content of those websites. We are not responsible for the accuracy, legality, or reliability of information presented on external sites. Accessing and relying on external resources are done at your own risk.
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Personal Responsibility: The use of any information or products obtained through this website is solely at your own discretion and risk. We shall not be liable for any direct or indirect damages or consequences arising from the use or misuse of the information or products provided on this website.
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Changes to Disclaimer: This disclaimer may be subject to change without prior notice. It is your responsibility to review and understand the most up-to-date version whenever you visit this website.
By using this website, you acknowledge that you have read, understood, and agreed to this disclaimer in its entirety. If you do not agree with any part of this disclaimer, please refrain from using this website or the information provided herein.
Website terms of use and supply
This page (together with our Cookies and Privacy Policy) tells you information about us and the legal terms and conditions (Terms) on which we sell any of the products (Products) listed on our website (our site) to you. These Terms will apply to any contract between us for the sale of Products to you (Contract). Please read these Terms carefully and make sure that you understand them, before ordering any Products from our site. By ordering any of our Products, you agree to be bound by these Terms. Please click on the button marked "I Accept" at the end of these Terms if you accept them. If you refuse to accept these Terms, you will not be able to order any Products from our site.
Our Products
The images of the Products on our site are for illustrative purposes only and the limitations of monitor capabilities and of printers means that the colour, dimensions and packaging of the Products may vary from that shown on images on our site.
All Products shown on our site are subject to availability. We will inform you by e-mail as soon as possible if the Product you have ordered is not available and we will not process your order if made.
How we use your information
We only use your personal information in accordance our Cookies and Privacy Policy. Please take the time to read this as it includes important terms which apply to you.
If you are a consumer
This clause only applies if you are a consumer.
If you are a consumer, you may only purchase Products from our site if you are at least 18 years old.
We intend to rely upon these Terms and our Cookies and Privacy Policy in relation to the Contract between you and us.
As a consumer, you have legal rights in relation to Products that are faulty or not as described. Advice about your legal rights is available from your local Citizens' Advice Bureau or Trading Standards office. Nothing in these Terms will affect these legal rights.
Your cancellation and refund rights if you are a consumer
This clause only applies if you are a consumer.
If you are a consumer, you have a legal right to cancel a Contract under the Consumer Protection (Distance Selling) Regulations 2000) during the period set out below in clause 8.3. This means that during the relevant period if you change your mind or for any other reason you decide you do not want to keep a Product , you can notify us of your decision to cancel the Contract and receive a refund. Advice about your legal right to cancel the Contract is available from your local Citizens' Advice Bureau or Trading Standards office.
However, this cancellation right does not apply in the event that the tamper evident seal is broken.
You may cancel a Contract from the date you receive the Dispatch Confirmation, which is when the Contract between us is formed. If the Products have already been delivered to you, you have a period of 14 (fourteen) working days in which you may cancel, starting from the day you receive the Products.
To cancel a Contract, you must contact us in writing by sending an email to info@friend-of-dorothy.co.uk. You may wish to keep a copy of your cancellation notification for your own records.
You will receive a full refund of the price you paid for the Products. We will process the refund due to you as soon as possible and, in any case, within 30 calendar days of the day on which you gave us notice of cancellation as described in clause 8.5. If you returned the Products to us because they were faulty or mis-described, please see clause 8.6.
If you have returned the Products to us under this clause 8 because they are faulty or mis-described, we will refund the price of a defective Product in full, any applicable delivery charges, and any reasonable costs you incur in returning the item to us.
We refund you on the credit card or debit card used by you to pay.
If the Products were delivered to you:
(a) you must return the Products to us as soon as reasonably practicable;
(b) unless the Products are faulty or not as described (in this case, see clause 8.6), you will be responsible for the cost of returning the Products to us
(c) you have a legal obligation to keep the Products in your possession and to take reasonable care of the Products while they are in your possession.
Details of your legal right to cancel and an explanation of how to exercise it are provided in the Dispatch Confirmation.
As a consumer, you will always have legal rights in relation to Products that are faulty or not as described. These legal rights are not affected by the returns policy in this clause 8 or these Terms. Advice about your legal rights is available from your local Citizens' Advice Bureau or Trading Standards office.
If you need to make any changes to your subscription then you can log into your Friend of Dorothy account to pause deliveries, swap items and update your details at any time. With all subscription orders, as they ship automatically every 30 days we require notice to cancel. You can edit or cancel orders right up to our cut-off time, which is 5pm GMT (Monday to Friday) the day before your order is dispatched. Once a subscription has been triggered it passes for immediate dispatch. If your order has already been dispatched, then we will be unable to cancel the delivery or issue a refund.
Delivery
Your order will be fulfilled by the estimated delivery date set out in the Order Confirmation, unless there is an Event Outside Our Control. If we are unable to meet the estimated delivery date because of an Event Outside Our Control, we will contact you with a revised estimated delivery date.
Delivery will be completed when we deliver the Products to the address you gave us. Delivery in the UK is routinely between 2-5 days or as stated in the Order Confirmation.
If no one is available at your address to take delivery, a note will be left for you to arrange collection or re-delivery.
The Products will be your responsibility from the completion of delivery.
You own the Products once we have received payment in full, including all applicable delivery charges.
Our standard small order delivery uses Royal Mail. A product that remains undelivered for 10 days is deemed to have been lost and it is only at that point that we can issue replacements or refund. Larger orders are sent via royal mail or courier and are tracked.